This policy explains how Xerelio handles information when you visit xerelio.com or contact us about our software services and products.
Information we may receive
If you email us, we receive the information you choose to provide, such as your name, email address, organisation and details about the work you want to discuss.
Our hosting and security providers may also process limited technical information needed to deliver and protect the website, including an IP address, browser or device details, timestamps and requested pages. This website does not currently offer account registration, a contact form or online payments.
How we use information
We use information to respond to enquiries, understand and assess potential projects, provide requested services, operate and protect the website, improve our work and meet legal or regulatory obligations.
When information may be shared
We may share information with service providers that support website hosting, security and business communications; with professional advisers or authorities when required; or as part of a legitimate business transaction. We do not sell personal information.
Cookies and external services
The website may use essential platform functions needed for reliable operation. It also loads web fonts from Google, which means your browser may connect to Google's servers. Links to other websites, including CasePile, are governed by those websites' own privacy practices.
Retention and security
We retain information only for as long as it is reasonably needed for the purpose for which it was collected, our business records or applicable legal requirements. We take reasonable steps to protect information, but no internet transmission or storage system can be guaranteed completely secure.
International processing
Some service providers may process information outside Jamaica. Where that occurs, we take reasonable steps to work with providers that use appropriate protections for personal information.
Your choices and questions
You may contact us to ask about information you have provided, request a correction or deletion, or raise a privacy concern. Some requests may be limited by legal or recordkeeping requirements.
Email info@xerelio.com.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The effective date above shows when it was last revised.