Privacy Policy

Who We Are

Xerelio is the data controller for personal data collected through this website. For privacy questions or requests, contact privacy@xerelio.com.

Scope

This policy applies to data collected on our public website and marketing pages. If you become a customer and use product features, additional terms such as a Data Processing Agreement may apply.

Information We Collect

• Contact data: name, email address, and message content submitted through forms.
• Usage data: page visits, interaction events, approximate location (country/region), browser/device information, and referral or campaign parameters.
• Technical data: log metadata needed for security, fraud prevention, and reliability.

How We Use Information

• Provide and maintain website functionality.
• Respond to sales, support, and partnership inquiries.
• Analyze performance and improve user experience.
• Protect against abuse, fraud, and security incidents.
• Comply with legal obligations and enforce our terms.

Legal Bases (GDPR/UK GDPR)

• Consent for non-essential analytics and similar tracking.
• Legitimate interests for security, diagnostics, and service quality.
• Contractual necessity when handling pre-contract requests.
• Legal obligation where processing is required by law.

Cookies and Consent

Non-essential website analytics are collected only when you grant consent. You can change or withdraw consent at any time using the Privacy settings control shown on the site.

Sharing and Processors

We share data only with service providers that help us operate our website and infrastructure (for example, hosting, analytics, and operational tooling). We require processors to protect data and process it only on our instructions.

International Data Transfers

If personal data is transferred outside your jurisdiction, we apply safeguards required by applicable law, such as contractual protections.

Data Retention

• Inquiry and support records: retained while needed for follow-up.
• Website analytics: retained for reporting and trend analysis, then deleted or aggregated.
• Security logs: retained for incident detection, investigation, and legal compliance.

Security

We use administrative, technical, and organizational safeguards designed to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

• Access, correction, deletion, and restriction rights.
• Objection and data portability rights where applicable.
• Right to withdraw consent at any time.
• Right to lodge a complaint with your local data authority.

We respond to verified rights requests within timeframes required by applicable law.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children.

Policy Updates

We may update this policy from time to time. Material changes will be reflected by updating the effective date on this page.